Resources > Complete Vendor Guide

Homemakers Vendor Guide 

Standards contained in this document go into effect upon supplier acceptance

Overview 
This document outlines the standards for Vendors conducting business with Homemakers. It supplements and supports the Vendor Guide and defines the operational requirements, responsibilities, and performance expectations for all Vendors. 


Vendor Requirements 
All Vendors are expected to maintain compliance with all local, state, and federal regulations. Vendors must adhere to Homemakers’ standards regarding product safety and accurate product representation. All required documentation, including W-9s, insurance certificates, and tax exemption certificates (where applicable), must be submitted and kept current. Vendors must stay informed of Homemakers’ updates by viewing our Vendor Portal Resource Library updates section.

Vendors must provide all necessary onboarding documentation and business information in our Vendor Intake Form prior to creating product SKUs in our Vendor Portal SKU Creation Tool and/or their Mirakl account creation.

 

Third Party Ecommerce Platform Solution
All dropship orders will flow through Mirakl, Homemakers’ designated direct ship network. Following vendor account creation within Mirakl, Vendors must keep their account up to date in order to prevent suspension.

Vendors must monitor their seller accounts, including quality control metrics visible on the dashboard.

 

1. Product Information 
When creating a new product in Homemakers’ Vendor Portal and/or Mirakl all vendors are required to upload complete product specifications, warranty documentation, and assembly instructions. These materials ensure accurate product representation, streamline customer support, and help maintain a consistent and reliable shopping experience across our platform. 

Vendors are responsible for providing accurate and complete product data, including images, descriptions, specifications, unique product codes (UPC), and dimensions.  

Training resources must be available for Homemakers’ sales, ecommerce and customer service teams to properly inform customers of details, troubleshoot issues and maintain a low return rate. Additional materials to be provided upon new product launches and feature updates.

 

Product Copy Guidelines for Vendors (Click Here to View)

Product Title Requirements  

Format – 

[Brand] [Size if applicable] [Product Name & Type] with [Key Feature] - [Color] 

Examples:

      • "Ashley Baldridge 2-Drawer Printer Stand with USB Charging" 
      • "Ashley Lavenhorne Umber Reclining Sofa - Brown" 

 

Dimension Guidelines

    • General dimensions: List as height × width × depth (e.g., 72” × 72” × 94”)

    • Length specifications: Use either [number]-inch format (e.g., 94-inch) or [width] × [length] format (e.g., 8” × 10”) 

  •  

    Color Specifications 

    • Use your specific swatch color name at the end of a title, after an en dash (i.e., "Oakmont Sectional – Forest Green" instead of "Oakmont Sectional – Green") 

      Indicate multiple colors with a slash (e.g., "Peach/Yellow") 

    •  

  • Include 

    • Distinguishing features 
    • Finish/color (unless it is a parent SKU) 

  •  

    Exclude 

    • Promotional language 

    • SKU numbers

    • Pricing information 

  •  

  • Parent/Child SKU Titling 

    • Each product must have a unique title. For products with variations:

    • Parent SKU: Main product title without variation details (e.g., color) 

      • Example: "Modern Upholstered Dining Chair" 

    • Child SKUs: Include the specific variation detail (color, size, configuration)

      • Example: "Modern Upholstered Dining Chair - Navy Blue"

      • Example: "Modern Upholstered Dining Chair - Charcoal Gray"

      • Example: "Sealy Posturepedic Queen Mattress"

      • Example: "Sealy Posturepedic King Mattress"


  • Product/Web Description Requirements 

    • Write at least 3 sentences that bring the product to life with descriptive storytelling. Help customers envision the product in their home by highlighting:

      • Key features and benefits

      • Materials (fabric type, wood finish, etc.)

      • Hidden or unique features

      • Included accessories

      • Notable details


Style Guidelines

    • Tone: Professional, customer-focused, benefit-driven and warm

    • Approach: Tell a story that helps customers imagine the product in their space

    • Avoid: All caps, excessive punctuation, unsubstantiated claims, health claims

 
Additional Requirements 

    • Include care instructions when applicable

    • Kids & Baby products: List all relevant certifications

    • Highlight any product awards

    • Include power specifications when applicable

 

Formatting

    • Bullet Points: Designate bullet points by line breaks only (do not use symbols or special characters)

    • Content to include:

      • Key features and benefits

      • Special features or unique selling points

      • Product warnings (if applicable)

      • Notable specifications

Provide accurate, specific product data that helps customers make informed purchasing decisions. 


Example 1:

Title: Hampton Twin Loft Bed with Stairs and Desk - White

Description: The Elements International Hampton White Twin Loft Bed with Stairs and Desk is a smart combination of sleep, storage, and study space designed to maximize any child’s bedroom. Built from solid and engineered wood with a grained oak veneer, this loft bed is finished in a crisp white color that adds a clean and versatile look. Safety comes first with top-bunk guardrails and a staircase that doubles as storage, featuring built-in drawers to help keep essentials organized. A convenient desk with integrated speakers creates a modern workspace, while dovetailed drawers offer additional durability and storage. With 13 roll-out slats included, there’s no need for a box spring, making this loft bed a practical and stylish all-in-one solution for growing kids. 

 

Example 2:

Title: Armitage Leather Power Chair and a Half – Cognac

Description: 

      • Crisp, classic form with the latest reclining functionality 
      • Tall foam box-border back cushions provide luxurious comfort with a clean, sophisticated look
      • Tailored faux box-border seat and footrest offer state-of-the-art support
      • Gently sloping track arms 
      • Decorative wood legs keep reclining capabilities a secret
      • New zero gravity reclining mechanism features fully horizontal cradling support of the entire body
      • Power-tilt headrests provide customizable support for your head and neck
      • Recline both the left and right seats with the touch of a button
      • Easily adjust backs, leg rests and headrests with the inside-mounted 2-button control panels
      • Built-in USB ports power your smartphones or tablets
      • Double-picked blown fiber fill for improved cushion loft and shape retention
      • High grade foam seat cushions maintain their comfort and appearance
      • Premium grade fabrics and leathers tested to resist wear and fading
      • Plugs into an AC outlet or upgrade to optional battery pack to move anywhere

 

2. Inventory Updates

  • Homemakers requires 30-day advance notice of any discontinued product. All purchase order line items canceled due to non-communicated discontinued or out of stock merchandise will be subject to vendor chargebacks. If unable to even out current inventory, Homemakers will charge for loss of cost.

  • If product catalogs are sent with price errors, the vendor will be responsible for fulfilling the stated price and supporting Homemakers’ expected margins. As soon as Homemakers is made aware of an error, no further purchases will be allowed for the item(s) until information is corrected.

  • No items will be reflected on our website or present on our floor until all aspects of onboarding are in alignment with expectations. Homemakers also reserves the right to remove any or all items from the website if inventory has not been updated.

 

Mirakl Inventory Management

Inventory levels must be updated at a minimum of once per business day. Backordered or discontinued items must be communicated promptly to Homemakers. All Vendors with dropship, D2C items will be required to provide timely updates to inventory levels, pricing, and discontinuations, via the Mirakl platform.

Any purchase order line items canceled due to non-communicated discontinued or out of stock merchandise will cause a vendor to be subject to suspension. 
If any inventory feeds are sent with price errors, the Vendor will be responsible to fulfill the stated price and support Homemakers’ expected margins. As soon as Homemakers is made aware of an error, no further purchases will be allowed for the item(s) until information is corrected.

No items will be reflected on our website until all aspects of onboarding are in alignment with expectations. Homemakers also reserves the right to remove any or all items from the website if inventory updates have not been sent for more than 24 hours.

 

3. Order Fulfillment 

PO Transactions: 

EDI will be utilized for PO communication. Homemakers will reach out to get set up; alternatives may potentially be discussed, as EDI is standard for our business. 


850 – Purchase Order (PO): 

    • All POs are sent with a Ready Date. This is the date Homemakers expects items to be ready for pickup by our carrier or ready to be shipped by the vendor.  

    • Note each individual item and their specific line numbers on the PO. The line numbers must be maintained throughout the 855 and 856 processes.

    • Additional information will be noted in the comments field. Examples include sale period, floor model discounts, etc…

  
855 – Purchase Order Acknowledgement (ACK):     

    • Initial ACKs must be received within 72 hours. 

      • If not acknowledged within 72 hours, Homemakers will assume there was an issue with transmission and reach out to verify receipt of PO.

    • All PO ACKs must include accurate ready dates that align with the intended ready date specified on the PO.

      • Ready dates may not be revised to an earlier date without approval from Homemakers’ buying team.

      • Ready Date updates should be provided only if the item is expected to arrive later than the original ready date. No date update is required if items remain on schedule to meet the requested ready date.

      • For vendors that ship products, we require a ship date in lieu of a ready date.

    • ACKs must include updates and/or discrepancies related to cost, model #, description, fabric, finish or PO quantity.

    • For any item on the PO that is discontinued or no longer available, the quantity must be reduced to zero followed by a subsequent 855 and additionally communicated via email to Orders@homemakers.com.

    • Subsequent 855s are expected for any known changes to all POs within 24 hours of the change.

    • Any PO change is subject to approval by Homemakers’ buying team.

       
856 – Advance Ship Notice/Manifest (ASN): 

    • Homemakers requires the ASN to be sent as a combined load and not sent per PO. If the manifest contains multiple POs, there should be one ASN sent that contains all the POs included. 

    • The line quantity sent may be lower but cannot be higher than the original 850. 

    • ASNs should be received at least 24 hours prior to the trailer’s arrival at the Homemakers receiving docks. Any trailer arriving prior to an ASN being received may be subject to delay while paperwork is processed and/or a vendor chargeback.

    • Incorrect shipments/overages and any deviation in a shipment from a PO is subject to a vendor chargeback or a cost realignment.

 

All price lists are subject to approval by the Homemakers’ buying team. Price changes to stock merchandise will need to be submitted via the Vendor Cost Change form. We require 60-day advance written notice of any cost increases prior to their effective date. An updated excel cost book must be provided within 2 weeks of any pricing or product changes.

Pricing changes and tariff increases will not be applicable to products already on purchase orders.

 

Mirakl Order Acceptance

All orders must be accepted within five business days of order placement. All orders must be processed and shipped within the agreed service level range of two business days as best practice up to ten business days maximum after the order has been received. Customer orders must be delivered with all items unless otherwise authorized by Homemakers. Any delay or exception must be reported and communicated immediately.

 

4. Shipping Requirements (Click Here to View)

Inventory Product Shipping

    • All products must be fully packaged. For upholstery vendors, protective packaging that fully covers the underside of the sofa, including the legs and dust cover is highly preferred to ensure product is fully protected.

    • All plastic and metal floor glides must be removed to prevent damage to customer floors.

    • A detailed list of all accessory pillows included with each piece must be provided, including:

      • The list placed under the seat cushion when applicable.

      • Clear identification of whether pillows are packaged with the piece or separately.

      • Clear identification of whether table leaves are boxed separately or which pieces they are boxed with.

Tagging

    • All pieces must be labeled with the Homemakers SKU number.

    • For flat boxes, labels must be applied to the correct sides of the box, placed on both of the longest sides.




  
Case Goods Tags

      • Place the shipping label on the narrow and tall side of the box
        • applies to dressers, chests, wardrobes, bookcases, tv stands (and any other boxes in similar size)

 
  

Upholstery Tags 

      • Place the label on the fronts and backs of sofas, loveseats, and chairs
      • Label rocker recliners on the smallest side of the box
      • Place the label on the bottom of oddly shaped, oversized chairs
      • Place the label on the tall and narrow side of a chaise


  

Flats Tags

      • Place the label on the tallest and narrow side of tables, headboards, footboards, and mirrors

 
 

Rug Tags 

      • Place the label at the very end of the rug (as close to the edge as possible)


 

Rails and Storage Unit Tags

      • Place the label on the smallest side of the box for rails and storage units. If the rail is too small to fit the entire label, make sure the barcode is at least visible

 
Mattress Tags

      • Label all mattresses on the smallest/shortest side of the package


  

*Coming soon - Homemakers Pre-Label Program: 

Our Pre-Label Program is a new initiative for Homemakers this year.  As part of the EDI set-up process, vendors are asked to also send pre-labeled products to Homemakers. Vendors currently trading via EDI will also be expected to incorporate the Pre-Label Program. 

      •  To assist our vendors, we’ve incorporated the use of the same label stock that is also required by NFM’s pre-label program

      • All labels must be assigned a unique piece number representing one item (each)

      • Any carton containing more than one item (each) must have an individual label for each item within

      • Label type

        • Size 4” x 8.5”

        • Stock: 3-part, 3 layer (piggyback)

        • Color: Green (PMS 375) and white

      • Label specifications will be communicated as part of the EDI specifications from TrueCommerce

 

Receiving Requirements 

Packing List Requirements

To ensure accuracy, all shipments must be accompanied by a complete and accurate Packing List. The Packing List must clearly list the following information for each line item shipped:

    • Vendor Order Number

    • Product Code/VSN

    • Customer PO #

    • Homemakers sku number

    • Product Name / Description

    • Quantity Ordered

    • Quantity Allocated (Shipped)

    • Quantity on Backorder (BO), if applicable

    • Weight Allocated (by line item or total, as applicable)

    • Cube Allocated (by line item or total, as applicable)

Additional Requirements

    • All quantities, weights, and cube measurements must be accurate and legible.

    • Partial shipments must clearly identify allocated vs. backordered quantities.

    • Packing lists missing required information may result in receiving delays, chargebacks, or shipment refusal. 

 

Appointments

Possible Charges for Missed, Late, or Canceled Appointments

    • ASNs or Packing List should be received a minimum 24 hours prior to the trailer’s arrival at the Homemakers receiving docks. Any trailer arriving prior to an ASN being received may be subject to delay while paperwork is processed and may result in a vendor chargeback and/or be required to reschedule.

    • Additional causes for vendor chargebacks may include missed, late, or cancelled receiving appointments.

    • All deliveries must have a scheduled receiving appointment unless prior approval is given.

    • Appointments are for a specific date and time window and are handled on a first-come, first-served basis within that window. Early arrivals may be required to wait until their scheduled appointment time.

 
Check-In and Required Paperwork

      • Drivers are responsible for knowing their appointment ID prior to arrival.

      • Upon arrival, drivers must check in according to facility procedures and provide their appointment ID.

      • Drivers must arrive with complete and accurate paperwork representing the goods on the truck. Required documents include, but are not limited to, the packing list and bill of lading (if applicable).

      • All paperwork must match the scheduled appointment and shipment details. Missing, incomplete, or incorrect paperwork may result in delays, refusal of the load, or additional administrative fees.

  
How to use our QR code docking system 

When entering our receiving area you will see a large sign with a QR code. Scan the QR code with your device. Enter your appointment number. Once entered, you will be directed to which dock door to which you need to back up.


Direct to Customer Fulfilment (Dropship)

All shipments must include a packing slip with Homemakers order number, item details, and product return initiation information. Orders must be shipped using the designated carrier service and method as directed by Homemakers. Tracking numbers must be provided within 24 hours of shipment.

Suppliers are responsible for any charges resulting from weight/size discrepancies invoiced by the shipping company. The supplier is also responsible for any item damaged as a result of packaging that does not meet shipping requirements. (Click Here to View Logistic Class Descriptions)

To be eligible to ship PARCEL, the packaged item must meet all requirements below:

        • Product weighs less than 150lbs

        • Product’s dimensional weight must be less than 150lbs ((LxWxH)/139)

        • Product’s longest side must be less than 96”

        • Length + Girth must be less than 130” Girth = ((2x width) + (2x Height))

        • Product is packaged properly to help ensure damage-free shipping

Any additional parcel shipping charges due to large or oversized shipment will be invoiced to the vendor.


OVERSIZED shipping refers to any packaged item that cannot be sent as PARCEL. This includes items that:

        • Product weighs more than 150lbs

        • Product’s dimensional weight is higher than 150lbs ((LxWxH)/139)

        • Product exceeds 96” on the longest side

        • Length + Girth is over 130”  Girth = ((2x width) + (2x Height))

 

5. Packaging Guidelines

Products must be packaged securely to prevent damage in transit. Packaging must not contain any promotional material or branding unrelated to the product or Homemakers. Hazardous materials must be shipped in compliance with all DOT and regulatory guidelines.

 

6. Returns and Customer Service

All vendors must support a return window of no less than 30 days from customer possession unless otherwise agreed. The 30-day Buyer’s Remorse return policy should be warranted for all customers and will not begin until the date the product is delivered to the customer. Returns will be facilitated and return labels will be printed by Homemakers and provided directly to a customer to print with clear return instructions.

  • If a customer returns a product to a Homemakers location, Homemakers expects the return cost to be covered by the vendor if it is necessary for the item to be shipped back to the vendor.

  • If a customer returns a product directly to a Vendor for non-preference reasons, the vendor is responsible for all return freight charges. Homemakers prints and provides the customer return label. See additional return information in Section 7. Damages, Defects, Errors, and Recalls.

    • Customer Preference: If the item is returned by customer preference, the cost to return will be paid for by the customer.

    • Restocking Fees: Neither Hm, nor our customers, will be responsible for restocking fees from a vendor.

 

7. Damages, Defects, Errors, and Recalls 

For all delivery errors, damages, non-conformities, or recalls a Vendor will be responsible for crediting Hm back in full, including Hm’s original paid cost and shipping costs, within 24 hours of an exchange of damaged or defective goods. 

  • Vendor Fault: If the product is returned due to product misrepresentation, defect, damage or a reason that is caused by the vendor, the vendor will be responsible for paying the cost to return the item.

    • If customer returns a product to an Hm location, Hm will keep or return the product based on agreement terms.

    • If customer returns a product directly to Vendor, or refuses shipment, the Vendor will be responsible for any return freight charges, in addition to the costs noted above.

    • The Vendor will be responsible for any return freight charges, in addition to the costs noted above.

  • Returnless Refunds: Vendors have the option to provide a refund to a customer without requiring the return of the product should it not be desired to bring a product back into stock due to severe damage, defects, etc.

 

If a customer opts to keep product in exchange for partial credit, replacement of parts, service or repair, any costs incurred by Homemakers in these situations will be subject to vendor suspension. 

Returns resulting from vendor error (e.g., wrong item shipped, defective product) must be refunded or replaced at no cost to the customer or Homemakers. 

8. Carrier Damages or Charges

If it is necessary to file a Carrier claim, the responsibility for initiating filing a claim will be with Homemakers.

 

Homemakers Inventory Orders

Any Carrier claims or charges which occur due to inadequate carrier handling or delivery will be the responsibility of Homemakers. Homemakers bears the risk of loss of the product for these orders

 

Mirakl Orders - Dropship

Any Carrier claims or charges which occur due to inadequate vendor packaging, labeling, improper carrier handling or delivery standards will be the responsibility of the Vendor and therefore may be subject to Vendor suspension. The Vendor bears the risk of loss of the product for these orders

 

If a Carrier returns a shipment due to a customer being unavailable after multiple delivery attempts, Homemakers expects full credit of paid cost from any return charges incurred from the Carrier to be paid by the vendor.

 
9. Cancellations

If a vendor cannot fulfill an order, Homemakers must be notified immediately. Orders cannot be canceled without authorization. Vendor-initiated cancellations due to stock-outs or errors may affect performance evaluation. 

On occasion, Homemakers may request the cancellation of a customer order due to potential fraud, customer request, or other reasons. Vendors should make their best effort to stop shipment on requested cancellations. If the request can be accommodated, then the order should be cancelled within one (1) business day.


10. Pricing

Homemakers expects our vendors to price products in a way that allows us to remain competitive on the web when shipping costs are accounted for.

Pricing changes and tariff increases will not be applicable to products already applied to customer orders.

 

11. Invoices and Terms

Our Accounts Payable team is the main point of contact for all payments made by Homemakers to a vendor. To ensure that we are able to make payments in a timely and accurate manner, we expect vendors to adhere to the expectations regarding invoices and payment outlined in this section.  

No invoice payments will be made until Homemakers has received a W-8(Import)/W-9(Domestic) tax form.


Invoice Requirements 

To avoid delays in payment, the following requirements must be met:

      • All invoices must be paperless and can be sent via Mirakl or via email to Accounts.Payable@Homemakers.com.

      • Invoices must contain

        • Invoice Date

        • Vendor Invoice number

        • Homemakers purchase order number

        • Payment Terms

        • Total of Invoice

      • Products must be billed matching the purchase order cost.

        • Any increase in the invoice must be preapproved in writing by Homemakers.

      • All line numbers on an invoice are expected to match PO line numbers in a customer shipment.

      • Invoice line-item details are required for each invoice. Summary invoices will not be accepted.

      • Invoices should match any discounts or charges included in the purchase order.

      • Duplicate invoices, sent with the same invoice number, will not be accepted. If additional monies are owed, a new invoice number must be sent.

      • Proof of delivery should accompany all invoices for merchandise shipped directly to a Homemakers customer.

      • All invoices must reflect the original PO Sent Date. Changes may have been made to the PO after that date, but the invoice must reflect the original PO Sent Date.

 
Payment Terms

Terms of payment begin when the product has been shipped to a customer by a vendor.

    • If receiving delays are due to missing packing lists, mis-ships, or vendor-caused receiving issues, invoice due dates may be extended without a loss of discount until all units are received.

    • If multiple invoices are sent due to multiple shipments, this may cause a delay in payment.

    • If invoices with discounted early pay terms are applied to an account balance within the timeframe eligible for discounted terms, Homemakers will not repay or incur penalty for terms of discounts applied.

    • If adjustments need to be made on a submitted invoice, please contact Accounts.Payable@Homemakers.com for instructions on the resubmit process.

All regular or special payment terms must be approved by a Homemakers Buyer and documented in writing on the Payment Terms form, located in the Vendor Agreement.

 

Credit Memos

Credit memos must reference:

    • Homemakers Credit/Debit Request number

    • Homemakers Purchase Order

    • Vendor’s original Invoice number

All credits should be applied to the next batch of invoices presented to Homemakers bank for drafting. No credits should be applied directly to the Homemakers account balance without prior authorization by the Homemakers AP department.

Credits issued for an amount other than requested must be accompanied by a detailed explanation of the difference.


Reporting

At minimum, a quarterly statement of open invoices and credits supplied to Homemakers must be provided to Accounts Payable department via mail or email.

Monthly statements may be requested, periodically, for auditing purposes.

For refunds, a detailed list of documents supporting the refund amount, including credit memos and invoices, must accompany any refund issued.

 

Certificate of Resale

All inventory purchases are for resale. No sales tax should be charged. Our current multi-state jurisdictional resale certificate can be obtained from the Accounts Payable team at Accounts.Payable@Homemakers.com.

 

Price changes

Our expectation is that all vendors who do business with us should provide timely notice on any important communications with Homemakers regarding prices changes. All price changes must be communicated to Homemakers within 30 days' notice and are subject to operator approval.

 

Banking Requirements 

    • All vendors certify that the banking information provided in the vendor intake form or Mirakl Back Office are correct.

    • All vendors authorize Homemakers to electronically deposit payments to the bank account designated above.

    • Vendors understand that they must notify Homemakers (Accounts.Payable@Homemakers.com) immediately of any changes in status or banking information.

    • Vendors understand that this authorization will remain in full force and effect until Homemakers has received written notification requesting a change or cancellation and has had a reasonable opportunity to act on it. 

 

12. Sales Requirements 

  • Vendor must provide electronic copies of catalogs and price lists, including price lists reflecting Homemakers’ retail pricing.
  • Vendor must keep special-order fabric and leather swatches on the sales floor updated.
  • Vendor must provide consistent in-person training for floor managers and specialists at least quarterly.
  • Vendor must be available for all calls from Homemakers’ buying team, sales staff, and support staff.
  • Vendor must communicate all new or revised information to sales managers, floor managers, and specialists.
  • Vendor must supply accurate information on how products are shipped, including but not limited to: amount of assembly required, packing materials used, and the number of boxes per unit.
  • Vendor must understand and communicate the features and benefits of new products being introduced to the sales floor.  

 

13. Performance Metrics

Homemakers regularly reviews vendor performance, including, but not limited to the following:

    • Order Acceptance Time

    • Order Acceptance Rate

    • Cancel Rate

    • Late Shipment Rate

    • Incident Rate

    • Refund Rate

Vendors not meeting performance thresholds may be subject to warnings, probation, or removal from the dropship program.

  
14. Compliance and Audits

Homemakers reserves the right to audit vendor compliance with these terms and conditions. Vendors must cooperate with audits, including providing documents, system, and product samples upon request.

Chargebacks:

Receiving

      • ASNs or Packing List should be received a minimum 24 hours prior to the trailer’s arrival at the Homemakers receiving docks. Any trailer arriving prior to an ASN being received may be subject to delay while paperwork is processed and may result in a vendor chargeback. 

      • Additional causes for vendor chargebacks may include missed, late, or cancelled receiving appointments.   

POs 

      • Incorrect shipments/overages and any deviation in a shipment from a PO is subject to a vendor chargeback or a cost realignment. 

      • Homemakers requires 30-day advance notice of any discontinued product. All purchase order line items canceled due to non-communicated discontinued or out of stock merchandise will be subject to vendor chargebacks.  If unable to even out current inventory, Homemakers will charge for loss of cost. 

Returns/Repairs 

      • If a customer opts to keep the product in exchange for partial credit, replacement of parts, service or repair, any costs incurred by Homemakers in these situations will be subject to vendor chargeback.

 

15. Communication Standards

Vendors must maintain a current point of contact for order support, returns, and operations. Response to inquiries must occur within one business day. Urgent issues should be acknowledged within five business hours. Urgent issues include but are not limited to customer resolutions, inventory failures, receiving issues and product feed failures.

Customer Communications: All customer communication will flow through Homemakers to maintain consistency with brand standards. If a vendor needs to communicate something to a customer, they can do so by providing Homemakers with information to send to the customer.

Mirakl seller hours: Vendors must keep their seller hours accurate in the Mirakl Backoffice to ensure that communication runs smoothly to mitigate any issues and reduce customer impact.

 

16. Confidentiality

Vendor shall not disclose to any third party, either directly or indirectly, the Dealer Agreement, the terms hereof, the existence or nature of the relationship created hereunder, or any information related to or derived hereunder, without the express prior written consent of Homemakers, which may be withheld in Homemakers’ sole discretion.

 

17. Modifications

Homemakers may update this guide periodically. Vendors can stay informed of updates by viewing our Vendor Portal Resource Library updates section. Continued participation in the dropship program constitutes acceptance of the updated terms. 

 

For questions or support related to this guide, please contact: 
Homemakers Vendor Support Team 
Email: Vendors@homemakers.com
Phone: 515-276-2772 
Corporate Hours:  Monday–Friday, 7AM – 4 PM CST

 

Additional Key Homemakers Departmental Contacts 
Dropship/Mirakl – Vendors@homemakers.com
Receiving – ReceivingLeads@homemakers.com  
Accounting – accountspayableinbox@homemakers.com 
Shipping – freightorders@homemakers.com  
Repairs/parts - Service@homemakers.com  
Website – Ecommerce@homemakers.com