Damages, Defects, Errors, and Recalls  

For all delivery errors, damages, non-conformities, or recalls a Vendor will be responsible for crediting Hm back in full, including Hm’s original paid cost and shipping costs, within 24 hours of an exchange of damaged or defective goods.

• Vendor Fault: If the product is returned due to product misrepresentation, defect, damage or a reason that is caused by the vendor, the vendor will be responsible for paying the cost to return the item.
  • If customer returns a product to an Hm location, Hm will keep or return the product based on agreement terms.
  • If customer returns a product directly to Vendor, or refuses shipment, the Vendor will be responsible for any return freight charges, in addition to the costs noted above.
  • The Vendor will be responsible for any return freight charges, in addition to the costs noted above.
  • Returnless Refunds: Vendors have the option to provide a refund to a customer without requiring the return of the product should it not be desired to bring a product back into stock due to severe damage, defects, etc.

If a customer opts to keep product in exchange for partial credit, replacement of parts, service or repair, any costs incurred by Homemakers in these situations will be subject to vendor suspension. 

Returns resulting from vendor error (e.g., wrong item shipped, defective product) must be refunded or replaced at no cost to the customer or Homemakers. 

Carrier Damages or Charges[NFM1] [CM2] [CM3]

If it is necessary to file a Carrier claim, the responsibility for initiating filing a claim will be with Homemakers.

Homemakers Inventory Orders

Any Carrier claims or charges which occur due to inadequate carrier handling or delivery will be the responsibility of Homemakers. Homemakers bears the risk of loss of the product for these orders

Mirakl Orders - Dropship

Any Carrier claims or charges which occur due to inadequate vendor packaging, labeling, improper carrier handling or delivery standards will be the responsibility of the Vendor and therefore may be subject to Vendor suspension. The Vendor bears the risk of loss of the product for these orders

If a Carrier returns a shipment due to a customer being unavailable after multiple delivery attempts, Homemakers expects full credit of paid cost from any return charges incurred from the Carrier to be paid by the vendor. 

Cancellations

If a vendor cannot fulfill an order, Homemakers must be notified immediately. Orders cannot be canceled without authorization. Vendor-initiated cancellations due to stock-outs or errors may affect performance evaluation.

On occasion, Homemakers may request the cancellation of a customer order due to potential fraud, customer request, or other reasons. Vendors should make their best effort to stop shipment on requested cancellations. If the request can be accommodated, then the order should be cancelled within one (1) business day

Stock Product

For all errors, damages, non-conformities, or recalls, a vendor will be responsible for crediting Homemakers back in full, including Homemakers’ original paid cost and shipping costs, within 72 hours of an exchange of damaged or defective goods.  

All parts must be received in our building within 3-6 weeks, or we will take 75% credit off the original purchase price + freight. 

If a vendor does provide a process for parts that are unavailable to be ordered for an item under manufacturer warranty and the issue is a manufacturer's defect, we will take 75% credit for the PO replacement cost + freight to sell the item in clearance.  If the item is unsaleable, we will be taking 100% credit plus freight.  

If a customer opts to keep the product in exchange for partial credit, replacement of parts, service or repair, any costs incurred by Homemakers will be subject to a vendor chargeback. 

Returns resulting from vendor error (e.g., wrong item shipped, defective product) must be refunded or replaced at no cost to the customer or Homemakers.  

Part POs can only be packaged with one PO in a box/package. If multiple POs are packaged together, the outer carton must be clearly labeled to indicate multiple POs, and each part inside must be individually identified. 

Parts PO box/package must have the Homemakers PO# visibly showing on the outside of the box/package (not the original PO, not the manufacturer order number) but the actual Parts PO#. 

Parts PO box/package must have a detailed packing list noting the parts enclosed, and it must have the Homemakers Parts PO# noted on this packing list. 

We require all vendors to have parts shipped to their own location first. Vendors must then forward the packages to us with our PO# clearly displayed on the outside of the package as Homemakers does not have required information to answer questions pertaining to the composition of a part and or country of origin of the composition of a part.