Sales Requirements
Vendor must provide electronic copies of catalogs and price lists, including price lists reflecting Homemakers’ retail pricing.
Vendor must keep special-order fabric and leather swatches on the sales floor updated.
Vendor must provide consistent in-person training for floor managers and specialists at least quarterly.
Vendor must be available for all calls from Homemakers’ buying team, sales staff, and support staff.
Vendor must communicate all new or revised information to sales managers, floor managers, and specialists.
Vendor must supply accurate information on how products are shipped, including but not limited to: amount of assembly required, packing materials used, and the number of boxes per unit.
Vendor must understand and communicate the features and benefits of new products being introduced to the sales floor.
10. Performance Metrics
Homemakers regularly reviews vendor performance, including, but not limited to the following:
Fulfillment Time
On-Time Shipment/Ready Date
Order Accuracy Rate
Out-of-Stock Rate
Product drop Rate
Incident Rate
Freight Cost Per Unit
Vendors not meeting Homemakers’ expectations may be subject to warnings, probation, or removal from our partnership.